Dubai, United Arab Emirates
Publication date: May 01, 2024
1. Introduction and Definitions
This public offer (hereinafter referred to as the “Offer”) is the official offer of PRO-ZDOROVIE — FZCO, license number 41473, registered in the United Arab Emirates, addressed to any individual interested in receiving professional development services related to wellness, lifestyle optimization, and personal growth, provided as part of international distance programs.
2. Terms
- Service Provider: PRO-ZDOROVIE – FZCO, License Number 41473
- Client: an individual who has accepted the terms of the Offer.
- Agreement: the agreement concluded under the terms of this Offer.
- Services: distance wellness and personal development programs, lifestyle optimization consultations, and training in coaching, nutrition strategies, and wellness.
- Acceptance: the full and unconditional acceptance by the Client of the terms of this Offer.
3. Subject of the Agreement
3.1. The Service Provider undertakes to provide the Client with consulting services and support related to developing strategies for increasing personal effectiveness and well-being, including international professional development programs. The Client undertakes to accept and pay for the Services in accordance with the terms of this Offer. Detailed information about the Services, program content, and prices is published on the Service Provider’s website: https://prozdorovie-fzco.com
3.2. List of Services and Prices
3.2.1. The description, content, and cost of the Services are published on the Service Provider’s website at: https://prozdorovie-fzco.com
The Services include:
– Distance wellness and personal development programs;
– Consultations on nutrition, health support, and lifestyle optimization;
– Educational courses and programs in coaching, nutrition, clinical and child nutrition, mentoring, and related areas.
3.2.2. The price of each Service is indicated on the relevant product page and expressed in USD (US dollars) or AED (UAE dirhams), with the possibility to pay in either currency. Information about the content, delivery format (video lessons, webinars, consultations, etc.), and access terms is considered an integral part of this Offer.
3.2.3. Changes in the type of Services, duration, participation in additional webinars, or other modifications are possible only under a separate agreement and require additional payment in accordance with the conditions published on the website.
4. Terms of Service Delivery:
4.1. A Service is considered rendered when the Service Provider conducts online meetings, webinars, workshops, foundational modules, or other activities according to the format, schedule, and scope described on the specific Product page on the Website. The Client is granted access to video recordings and other educational materials included in the selected Service and tariff.
4.2. Access to video materials is provided by sending the Client personalized login details (password, link, or code) to the email address specified at the time of payment. Access is granted to the closed section of the Service Provider’s platform containing materials related to the relevant Product.
4.3. Each type of Service consists of a sequence of Services delivered progressively over a defined period. Each individual module, week, or block is considered properly delivered once the Client proceeds to the next stage. Proceeding implies acceptance of the prior stage without objections.
5. Obligations of the Parties
5.1. The Service Provider undertakes to:
– Deliver Services in full compliance with wellness and personal development programs;
– Provide qualified professionals for training and consultations;
– Ensure the confidentiality of Client data;
– Be responsible for the quality of Services according to this Agreement.
5.2. The Client undertakes to:
– Timely provide all information necessary for participation in the programs;
– Pay for the Services on time;
– Follow the recommendations and program requirements;
– Maintain the confidentiality of their account credentials.
– The Client is strictly prohibited from transferring, sharing, copying, publishing, reproducing, reselling, or otherwise using the educational materials (video lessons, texts, webinars, checklists, etc.) provided under the Service for personal or commercial purposes outside the scope of this Offer without prior written consent from the Service Provider. Violation of copyright is subject to liability under UAE law.
6. Pricing and Payment Terms
6.1. The cost of Services is determined based on the selected Product and corresponding tariff. Current prices and descriptions are published on the respective Product page of the Website and form an integral part of this Offer.
6.2. Services are payable in UAE dirhams (AED) or U.S. dollars (USD) via bank transfer or any of the electronic payment systems available on the Website. The final amount is displayed to the Client before payment completion.
6.3. Enrollment in a Product (course, consultation, mentorship, etc.) is confirmed only upon receipt of payment in the Service Provider’s account. Until payment is received, no access or reservation is guaranteed.
6.4. A payment is considered completed when the funds are credited to the Service Provider’s account.
6.5. By selecting a tariff and clicking the “Buy” button (or similar), the Client proceeds to the payment window and selects a payment method. The transaction is carried out in accordance with the rules of the selected payment system.
6.6. A payment confirmation is sent to the Client’s email address provided during registration after the funds are received.
6.7. The Client must retain a copy of the payment confirmation (e.g., electronic receipt, bank statement) until the completion of the Services.
6.8. The Service Provider may unilaterally change the price of any Product. The new price takes effect upon publication and applies to all Clients who submit an order after publication. For Products already paid by the Client, the price remains fixed and is not subject to increase or decrease.
7. Payment Data Protection and Compliance
7.1. Credit/debit card details are not stored, transferred, or shared with third parties.
7.2. PRO-ZDOROVIE — FZCO applies appropriate security measures to protect Client’s personal and payment data, including encrypted communication channels.
7.3. We do not trade with or provide services to individuals or countries sanctioned by the U.S. Office of Foreign Assets Control (OFAC) or other sanctioned jurisdictions.
8. Refund, Cancellation, and Withdrawal Policy
8.1. The Client has the right to withdraw from the Services and submit a refund request. The refund amount is calculated after deducting the cost of Services already rendered and actual expenses incurred by the Service Provider.
8.2. If the Client withdraws before the Services commence, and has not accessed the training materials, the full amount is refundable.
8.3. If the Client withdraws after the start of Services, the refund is calculated using the formula:
V = X – C – Z, where:
X = amount paid by the Client;
C = cost of completed modules (weeks, consultations);
Z = actual expenses incurred by the Service Provider (e.g., payment system fees);
V = refund amount due to the Client.
8.4. Refund requests must be submitted in writing to the following email: info@prozdorovie-fzco.com
8.5. The Service Provider is not responsible for refund-related transaction costs (bank fees, payment platform commissions, etc.). These costs are borne by the Client. The Service Provider may offset such costs from the refund amount in accordance with UAE law.
9. Liability of the Parties
9.1. The Service Provider shall ensure proper delivery of the Services so that the Client can actively participate in the program and receive knowledge or skills in the field of wellness and personal development.
9.2. If the Client violates their obligations, the Service Provider shall not be held responsible for the Client’s failure to achieve specific outcomes.
10. Force Majeure
The Parties are released from liability for partial or complete failure to fulfill their obligations if such failure is caused by force majeure events, including natural disasters, military actions, or decisions by state authorities.
11. Dispute Resolution
11.1. All disputes, disagreements, or claims arising from the conclusion, performance, termination, or interpretation of this Agreement shall first be resolved by the Parties through negotiation.
11.2. If no resolution is reached within 15 (fifteen) calendar days from the date of a written complaint, the dispute shall be submitted to the competent court of the Emirate of Dubai, United Arab Emirates, in accordance with applicable UAE law.
12. Governing Law
This Offer is governed by the laws of the United Arab Emirates.
13. Service Provider:
PRO-ZDOROVIE – FZCO
License Number: 41473
Adress: DSO (Dubai Silicon Oasis) – IFZA
IBAN Number: AE960340003708474745202 (USD)
Account Number: 3708474745202 (USD)
Home Branch: 3111 Website: https://prozdorovie-fzco.com/
E-mail: info@prozdorovie-fzco.com
Phone: +971 58 515 0908
